Return Policy

We’re sorry to hear your OOFY height increasing shoes did not work out. We do accept both returns and exchanges for your convenience.

To begin the return or exchange process, please contact a customer service representative by clicking here. In your message, please include your order number (you’ll find your order number in your original order confirmation email)

But first, we recommend reading through our Return Policy to ensure you are eligible for a return/exchange. You’ll find all the information you need below.


  • You must contact customer service within 14 days from your purchase date to issue a return/exchange. We will no longer accept returns/exchanges after this 14 day period
  • The cost of shipping for your return will be deducted from your total
  • Shoes must be returned in original condition (leather creases and marked outsoles will void the return). Please ensure your shoes have not been worn before issuing a return/exchange
  • To avoid a restocking fee, all packaging must be returned with the shoes
  • Refunds can not be issued after an exchange has been made  

Ready to get the return/exchange process started? Please contact a customer service representative by clicking here (be sure to include your order number in your message)